Refund policy

We want you to be happy with your purchase. Because our products are made especially for each order, please review this policy before placing your order or requesting assistance.

Except for damaged, defective, misprinted, incorrect, or missing items as described below, we do not accept returns or provide refunds or exchanges.

Please contact us at info@divergentlycreated.com before returning any product.

Do not mail an item to the return address shown on its original shipping label or send it directly to one of our production partners unless we specifically instruct you to do so. Unauthorized returns may not be received and will not qualify for a refund.

Damaged, Defective, Misprinted, Incorrect, or Missing Items

Please inspect your order when it arrives. Contact us at info@divergentlycreated.com within 30 calendar days of delivery if:

  • The product is damaged or defective.
  • The product contains a manufacturing or printing error.
  • You received a different product, size, color, or design from the one shown in your order confirmation.
  • An item is missing from your delivered order.

Please include:

  • Your name and order number
  • A description of the problem
  • Clear photographs showing the entire product and the problem
  • Photographs of the packaging and shipping label, when relevant

After reviewing your request, we will notify you whether it has been approved. For an approved claim, we will provide an appropriate resolution, which may include a replacement at no additional cost or a refund to your original payment method.

You do not need to return a damaged, defective, misprinted, incorrect, or missing item unless we specifically ask you to do so. If we require an approved item to be returned, we will provide the return address and instructions. We will cover reasonable return-shipping costs when the return results from our error or a confirmed product defect.

Refunds

When a refund is approved, it will be issued to the original payment method. We will notify you when the refund has been processed.

Your bank or payment provider may need additional time to post the refund to your account. Please allow up to 10 business days after the refund is issued. If more than 15 business days have passed since we confirmed your refund, contact us at info@divergentlycreated.com.

Original shipping charges are refunded when the entire order is refunded because of a confirmed defect, production error, incorrect shipment, or other error for which we are responsible. Otherwise, original shipping charges are nonrefundable unless required by law.

Nonreturnable Items

Because products are made to order, we do not accept returns or provide refunds for:

  • A change of mind or personal preference
  • Ordering the wrong size or color
  • Gift cards
  • Personalized or custom products, except when damaged, defective, misprinted, or incorrect
  • Items identified as final sale before purchase
  • Items that have been worn, used, washed, altered, or damaged after delivery

Please contact us before purchasing if you have questions about a product or its eligibility under this policy.

Size and Color Selection

Please review the size chart and available color options on the product page before placing your order. Sizing may vary between product styles and manufacturers.

Selecting the wrong size or color does not qualify as a product defect. We do not provide returns, refunds, or replacements when the size or color delivered matches the customer’s order.

Product colors may appear somewhat different depending on screen settings, lighting, materials, and normal variations in printing. Minor variations are not considered defects. Significant production errors or products that materially differ from what was ordered should be reported under the damaged, defective, misprinted, incorrect, or missing items section above.

Exchanges

We do not process direct exchanges.

Approved replacements for damaged, defective, misprinted, incorrect, or missing products are handled under the procedures described above.

Order Changes and Cancellations

Orders may enter production shortly after they are placed. Consequently, we cannot guarantee that an order can be changed or canceled.

Contact us immediately at info@divergentlycreated.com if you need to request a change or cancellation. Include your order number and the requested change.

If production has not begun, we will make reasonable efforts to accommodate your request. A change or cancellation is not confirmed until you receive written confirmation from us. Once production has started, changes and cancellations may no longer be possible.

Applicable Rights

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be waived under applicable law.

Last updated: September 1, 2026